Our Service Standards

Please read these terms prior to booking with us

Our service provides medical foot treatments in patients' own homes. At present, we are able to provide home visits in Manchester, Greater Manchester and parts of Cheshire and Lancashire. Visits to locations that are significantly outside of the area may incur an additional mileage charge. We will inform you fully prior to booking your appointment so you may make a decision to book.

The standard call out fee for a home visit is fully inclusive of treatment for routine skin and nail problems. All routine treatment is normally completed in a single visit for the standard call out fee. Where no treatment is appropriate and advice only is given, the fee is £30.  

Depending on any additional treatment required or requested we will always provide you with options and inform you of the cost so you can agree before or during the visit.
 

Should further appointments, a referral to your GP or other medical professional be required, any additional costs will be discussed and agreed beforehand and during your appointment. 

Fees are payable by cash or card (1.71% card fee) on completion of treatment. If you wish to pay prior to your appointment please request our BACS or PayPal details. You can also pay online securely using a supplied link. Please ask for more details.
 

There are no time limits on our appointments with you. You will have as long as you need to ensure your treatment is completed to your satisfaction. As a result we are unable to guarantee the arrival time of our Podiatrists. When booking your appointment the time given is approximate only. However, we will always call you if there is a significant delay. 

When booking your appointment, please provide the details of any access or car parking problems at your property. Any costs at the time the appointment, such as ‘pay and display’ car parking costs are added to the cost of treatment. 

Cancellation Policy

A minimum of 24 hours’ notice is required should you wish to cancel or amend your appointment. Where the clinician is unable to gain access to a property or an appointment is missed and/or is not  cancelled within 24 hours of the start time the standard call out fee (currently £40) is charged. This must be paid by BACS or PayPal. 

Additionally, no further appointments can be offered until the incurred fee is paid.

Appointments for patients with severe dementia and/or lacking the capacity to consent or communicate must be attended by a third party with responsibility for the individual. Any history of challenging behaviour from the patient must be declared prior to booking the appointment. 

In order to be treated safely, patients where possible, should be in a chair where they feel most comfortable and where there is enough light and space for a Podiatrist to treat them. Pets and children must be somewhere safe owing to the use of sharp instruments such as scalpels and chemicals. 

If the Podiatrist feels the space is inappropriate or unsafe, you may be asked to change setting or room. In the interests of your safety the Podiatrist reserves the right to refuse treatment on these grounds. In such cases, the standard call out fee remains payable.

We take a zero tolerance approach to aggressive, threatening or rude behaviour to our Podiatrists. Our Podiatrists will treat every patient with the utmost care and respect at all times. As such, we expect our Podiatrists to be treated likewise. 

In the event of such behaviour we reserve the right to terminate the appointment, video record the incident and, if appropriate, report the individual to the Police. In such circumstances the fee for the appointment remains payable.

By booking an appointment with Aegis Podiatry you agree to these terms.

Podiatrists use sharp instruments such as nail clippers and scalpels meaning there is a small risk of cuts to the skin, bleeding and, on rare occasions, the possibility of infection.  

Following your appointment, if you have any concerns about your treatment for example, excessive pain, bleeding or possible infection, you must contact your Podiatrist or the out of hours number within 24 hours of your concerns arising. This way we can provide a prompt resolution in the form of advice or a follow up appointment to address the problem. 

Please be aware, appointments booked to address concerns after your treatment, where the issue has not been communicated to the practice in a timely manner, may be charged at the usual rate.